Theramex HQ UK Limited together with its international subsidiaries (“Theramex”, “us” or “our”) are committed to protecting and respecting your privacy.
Controllers of Personal Data
The Site is operated by Theramex HQ Limited a corporation established in the United Kingdom with registered office at Sloane Square House, 1 Holbein Place, Belgravia, London SW1W 8NS who, together with the Theramex subsidiary responsible for the relevant Theramex Site you engage with, are data controllers of personal data collected through the Site.
What does this Policy cover?
What is Personal Data?
Put more simply, Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Personal Data do we collect and use?
We may collect and process the following personal data from you:
Information you give us
This is information about you that you give us directly when you interact with us or use contact details provided on the Site to correspond with us by phone, e-mail or otherwise. It may include:
- Identity information – your name, username and password to validate access to any secure area of the Site made available to healthcare professionals.
- Contact information – If you send us an email, we may collect your name, your email or postal address, and any other information which you choose to give us.
- Professional information: Your profession and specialization should you choose to provide this.
- Adverse Event Reports: Please see our separate privacy notice explaining how any enquiries, complaints or adverse event reports we are handled by us.
Information we collect about you from your use of the Site
We may gather information about you automatically through your use of the Site. This includes:
- Technical information – associated with your device and browser. This includes the Internet protocol (IP) address used to connect your computing device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Session information – from your interaction with the Site. This may include the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), content you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
- Country information: relevant to identifying the country from which you are accessing the Site to understand at an aggregate level, the locations of users accessing our Sites.
You can see a full list of the types of data we process, the purpose for which we process it and the lawful basis on which it is processed in the table below. [ link to table.]
Promotional updates and communications
We may either through the Site or separately and with your prior consent collect or receive requests from you for the purpose of providing you with promotional update communications by email, SMS, phone or post (subject to your stated preferences). Please refer to the ‘Your rights’ section [link to section] of this policy if you wish to change your promotional communication and contact preferences.
Purpose and lawful basis of processing
We have summarised below:
- What personal data we process
- What we use that data for
- The lawful basis for the processing
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To operate and ensure the secure functioning of the Site and the protection of our business and users of the Site.||(a) Technical
(d) Strictly necessary cookies
|1) Necessary for our legitimate interests (for running our Site, provision of administration and IT services and network
2) Necessary to comply with a legal obligation
|To understand how users engage with the Site||(a) Analytic cookies||Consent|
|To respond to questions or enquiries submitted||(a) Identity
(c) Professional Information
|Necessary for our legitimate interests in responding to you|
|To make promotional communications||(a) Identity
(c) Professional Information
|Subject to your prior consent|
Who is my data shared with?
We may share information with:
- Another subsidiary in the Theramex group
- Organisations who process your personal data on our behalf and, our instructions and subject to contractual safeguards in supporting our Site.
- Analytics providers that assist us to better understand the engagement with the Site and to help us make improvements
We may also disclose your personal data
- If Theramex or substantially all of its assets are acquired by a third party, in which case personal data held by it about Site users will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation,
How and where do you store my data?
We store your personal data on servers in Europe. We may on occasion also use the services of service providers or collaborate with subsidiaries in our group to whom personal data may be transferred.
Where we transfer personal data we will take steps to ensure your data is subject to legal safeguards appropriate to the transfer and the data, including by relying upon a recognised legal adequacy mechanism such as use of specific approved contracts relying upon approved standard contractual clauses for the protection of personal data.
Security of personal data
Personal data security is essential to us and to protect personal data, we take the following measures:
- Ensuring that we have adequate Site security including relevant SSL Certificates for the Site.
- Mandatory Cookie acceptance choice for visitors to the Site
- If you email us, we will store your details in a secure server environment.
How long we keep personal data
We retain information for the term necessary for the fulfilment of the purposes set out above and for a period after this where necessary to anticipate, resolve any legal issues, obligations or claims.
We may also retain aggregate information for longer for statistical purposes to help us develop and improve the Site. You cannot be identified from aggregate data used for these purposes.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business or Site in a way that affects personal data protection.
What are my rights?
Under the GDPR, you have the following rights,
- The right to access and be provided with a copy of the personal data we hold about you.
- The right to have your personal data rectified if any of your personal data held us is inaccurate or incomplete.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
- The right to restrict (i.e. prevent) the processing of your personal data (while we verify or investigate your concerns with this information for example).
- The right to object to us further processing your personal data for a particular purpose or purposes (including for promotional communication purposes).
- The right for you to receive personal data concerning you, which you have previously provided in a “commonly used and machine-readable format” and to have that data transmitted to another controller.
Where our processing of your personal data is based upon your consent, you have the right to withdraw that consent without detriment at any time
Cookies and other tools
A cookie is a small piece of data (text file) that a website (when visited by a user) asks your browser to store on your device in order to remember information about you. Cookies permit to “remember” your actions or preferences for a limited period. To find out more about cookies, visit www.aboutcookies.org.
Most web browsers automatically accept essential cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies below. However, you may not be able to take full advantage of our Site if you block all cookies.
A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser. Others are used to remember you when you return to the Site and will last for longer.
We use these cookies and other technologies on the basis that they are strictly necessary for the operation of the Site in our legitimate interests, (where we have considered that these are not overridden by your rights), and, in other cases, where you have consented to their use.
We use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our Site session and under our terms with you. They include, for example, cookies that enable you to navigate and log into any secure areas of our Site.
- Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
The effect of disabling cookies depends on which cookies you disable but, in general, the Site may not operate properly if all cookies are switched off.
If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Google Chrome:
- Choose Settings then Advanced
- Under “Privacy and security,” click “Content settings”.
- Click “Cookies”
- Choose Preferences then Privacy
- Click on “Remove all Website Data”
For Mozilla firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu Files then “Preferences”
You can find more information about the individual cookies we use and the purposes for which we use them below.
|Cookie||Name||Purpose and lawful basis||More information|
|These cookies collect, with your consent, information to help us to understand how visitors engage with and navigate our Site, e.g., how and when pages in a site are visited and by how many visitors. We are also able to offer our visitors a more customized, relevant experience on our sites using these Tools by delivering content and functionality based on your preferences and interests.||See Google’s Safeguarding your data overview
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in the contact us” section below.
If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority,
The Information Commissioner is the supervisory authority in the UK.
or write to the following address:
Theramex HQ U.K Limited
Sloane Square House
1 Holbein Place